Privacy Policy

This policy applies when you visit the Haux Haux website, create or use an account, place an order, submit a product review or contact our customer care team. Haux Haux is operated by Lumiar LLC in the United States.

By using this website, you acknowledge the practices described here.

Information you provide

• Contact details, such as your name, email address and phone number.
• Billing and delivery details, including your address, postal code, country and company when provided.
• Order details, including the products selected, quantities, order value and transaction status.
• Account credentials and preferences when you choose to create an account.
• Messages, support requests and product reviews you submit to us.

Information collected automatically

When you browse the website, we may receive technical information such as your IP address, approximate location, browser and device type, referring pages and interactions with the website. We also use local browser storage to remember your cart, checkout progress and shopping preferences.

Payment information

Payments are completed through our payment provider’s secure hosted environment. Haux Haux receives the payment result and limited transaction details needed to complete the order, but does not collect or store your full card number or card security code on this website.

We use personal information when necessary to:

• process payments, prepare, ship and support your order;
• maintain your account, cart and checkout session;
• reply to questions, requests, returns or order issues;
• moderate and publish product reviews without displaying the reviewer’s email address;
• understand website performance and improve navigation, products and services;
• protect the website, detect fraud and enforce our terms; and
• meet tax, accounting, recordkeeping and other legal obligations.

Depending on where you live, our legal basis may be performance of a contract, compliance with law, our legitimate interests in operating and protecting the store, or your consent where consent is required.

Essential cookies and browser storage help keep the store working. They may remember your cart, account session, checkout details and display preferences. Blocking or clearing them may remove your cart or prevent parts of checkout and account access from working correctly.

We also use Google Analytics to understand aggregated website traffic and interactions. Google Analytics may use first-party cookies and receive technical data such as device, browser, approximate location and page activity. You can limit cookies in your browser settings or use Google’s Analytics opt-out tools.

We share only the information reasonably needed with service providers that help us operate the store, including:

• WooCommerce and website infrastructure providers;
• payment processors and fraud-prevention services;
• shipping, delivery and address-validation providers;
• analytics, security and technical support providers; and
• professional advisers or public authorities when required by law.

We do not sell personal information for monetary consideration. If applicable privacy law treats certain analytics disclosures as a “sale” or “sharing,” you may contact us to exercise the relevant opt-out right.

Information may also be transferred as part of a merger, acquisition, financing or sale of all or part of the business, subject to appropriate confidentiality and legal safeguards.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention and legal, tax or accounting duties. Account or checkout session data may remain available for up to seven days, while order records may be kept longer where required for business and legal records.

We use reasonable administrative and technical safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security of transmission or storage.

Haux Haux is operated from the United States and works with providers that may process information in other countries. Privacy laws in those locations may differ from those where you live. Where required, we use appropriate contractual or legal safeguards for international transfers.

Depending on your location, you may have the right to request access to, correction of, deletion of or a copy of your personal information; object to or restrict certain processing; withdraw consent; or complain to your local data protection authority. Some requests may be limited by legal and recordkeeping obligations.

California residents may also have rights to know the categories and sources of information collected, correct inaccurate information, delete information, opt out of sale or sharing where applicable, limit certain uses of sensitive personal information and receive equal service without discrimination for exercising those rights.

To make a request, email hello@hauxhauxshop.com. We may need to verify your identity before completing it. An authorized agent may submit a request where permitted by law.

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

We may update this policy to reflect changes to the store, our providers or applicable law. The date at the top will show when the latest version became effective. Material changes may also be highlighted on the website.

For questions or privacy requests, contact: