Shipping & Reshipping

We begin preparing an order after payment has been successfully confirmed. Orders may require additional review before dispatch when payment, address or destination information needs verification.

When the parcel has been handed to the carrier, we will send a shipping confirmation to the email address used at checkout. Processing time is separate from the carrier's delivery estimate.

Available delivery methods and prices are calculated from the destination and the contents of the order. The options shown at checkout are the options currently available for that order and address.

Local shipping within the United States is free when the free-shipping option is available at checkout. Some products or destinations may have limited or no delivery options because of carrier or local restrictions.

Any delivery window shown at checkout is an estimate supplied for the selected service, not a guaranteed arrival date. Weekends, public holidays, weather, carrier disruptions, remote destinations and customs processing may extend transit time.

Haux Haux cannot guarantee a delivery date controlled by a carrier or customs authority, but our team will help you review an order that appears to be delayed.

When tracking is supported by the selected delivery service, the shipping confirmation will include the available tracking details. Tracking events can take time to appear after a parcel is accepted by the carrier.

A carrier may mark a parcel as delivered before the final handoff is visible. If that happens, first check the delivery location, household members, neighbors and any local carrier notice, then contact us if it is still missing.

International orders may be inspected, delayed, restricted or assessed import duties, taxes and handling fees by the destination country. Unless checkout explicitly states otherwise, these charges are not included in the order total and are the recipient's responsibility.

Customers are responsible for confirming that the products in their order may be lawfully imported and received at the destination. Haux Haux cannot promise customs clearance or override a decision made by a carrier, postal service or government authority.

Review the recipient name, street address, unit number, city, region and postal code before placing the order. If you notice an error, contact us as soon as possible. We may be able to update an order that has not entered fulfillment, but an address change cannot be guaranteed after preparation or dispatch begins.

Carriers may refuse an address change or charge for a correction or redirection. Any carrier fee caused by an incorrect or incomplete address may be passed on to the customer.

If tracking has not progressed beyond the carrier's expected delivery window, contact us with your order number. We may ask the carrier to investigate before deciding whether a parcel qualifies as lost.

For a parcel delivered with visible damage, keep the packaging and contact us promptly with clear photographs of the outer parcel, shipping label, internal packaging and affected items. This evidence helps us review the issue with the carrier and determine the appropriate resolution.

Reshipping is reviewed case by case. When Haux Haux confirms a fulfillment error, or a carrier investigation confirms that a parcel was lost or damaged in transit, we may send a replacement without an additional shipping charge, subject to product availability and destination restrictions.

If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal, failure to collect it, unpaid import charges or a destination restriction, reshipping is not automatic. When reshipping is possible, the parcel must first be returned to us and a new shipping charge may apply.

Do not send any item back without instructions from our team. If a replacement item is unavailable, we will contact you before proceeding with another resolution.

For shipping or reshipping assistance, email hello@hauxhauxshop.com with your order number and a concise description of the issue. Include photographs when the parcel or an item arrived damaged.